SHIPPING FAQs

We aim to dispatch all morning (GMT) orders the same day and all orders received after noon or at weekends the following business day.

Once your order has shipped you will be notified by email. 

To track your order please click on the ORDER TRACKING link in the main menu.

 There are a choice of shipping options - calculated at the checkout.

The price and available shipping options will depend on your location as well as the size and weight of your order.  

Your choice of shipping will dictate the delivery time.

If you have chosen a courier delivery in the checkout you will receive a confirmation email with your tracking number.

Alternatively you can track your order on the Order Tracking page by entering your email address and order number.

If you choose 'standard', 'free delivery' or some Royal Mail services, the order may not be trackable for the duration of the journey and only show tracking events when the order is shipped and when it is delivered.

We ship to any country worldwide.

Please contact us if you are unable to checkout or don't see any shipping options for your country.

No.

VAT is only charged on UK orders. If you are in the Channel Islands or outside the UK, the price you see online is the price with the VAT REMOVED.

If viewing Wema.co.uk from outside the UK all prices shown will be 20% cheaper than if viewed from within the UK mainland.

Upon entry to the destination country, sales tax is charged at the local rate.

The local post office may charge a small handling fee in addition to tax amount.

RETURNS FAQs

Our policy lasts 90 days. If 90 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned. Holding tank senders fitted to a tank containing waste can not be returned unless faulty.

To complete your return, we require proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 90 days after delivery

FULL REFUNDS POLICY can be found here

You can return your items within 90 days of receipt of your shipment.They must be in original conditionIn the original packagingWith all originally supplied accessories

Holding tank senders and other items fitted to a tank containing waste can not be returned for health & safety reasons.  

Please contact us if you have a faulty holding tank sender under warranty.

Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item.

We will also notify you of the approval or rejection of your refund.

If it is approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.  

You are responsible for the charges of the return shipping unless the product is faulty. 

If the return is your responsibility, and you are based in the UK, you have the option of sending back using a label provided during the returns process. If you choose this Collect+ service, there will be a fixed £5.00 charge - deducted from the refund - for the shipping (max size: 60 x 50 x 50 cm, 10kgs – for larger items, or returns from overseas, please arrange your own shipping - return address details given after return has been authorised.)

Original shipping charges are non-refundable.

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