To start the return process, please enter your email address or phone number and the order number below.
Wema UK Returns Page
How do I return?
- Enter your order number and email address on this page and click Start.
- Follow the instructions and select the items you want to return.
- You will get a confirmation email with the shipping guidelines and return address, once the return request has been approved.
- Items returned to a different address or returned without authorisation will not be processed.
What items are returnable?You can return your items within 90 days of receipt of your shipment.
- They must be in original condition
- In the original packaging
- With all originally supplied accessories
Holding tank senders and other items fitted to a tank containing waste can not be returned for health & safety reasons.
Please contact us if you have a faulty holding tank sender under warranty.
How soon will I get my refund?
- Once your return has been received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.
Are there any charges for return?
- You are responsible for the charges of the return shipping unless the product is faulty.
- If the return is your responsibility, and you are based in the UK, there will be a fixed £5.00 charge - deducted from the refund - for the shipping (max size: 60 x 50 x 50 cm, 10kgs – for larger items, or returns from overseas, please arrange your own shipping - return address details given after return has been authorised.)
- Original shipping charges are non-refundable.